Learning & development
UPSKILL designs its training programmes following the specific business objectives and OD needs of the client companies, shaped by the culture and dynamics of the organisation and viewed in the context of it’s market and competition.
Developing a perceptive view and understanding of the company and recognising unique aspects of group work, culture, level of performance and effectiveness, we offer tailor made training solutions benefiting from an unlimited pool of worldwide practice oriented trainers with a proven track record of success.
Tailor-Made Training
- Our highly professional and experienced Learning and Development consultants will provide a holistic approach towards your Learning and Development Needs.
- They will design and implement unique processes of different learning and development activities, applying various modern methodologies and approaches which provoke the trainees’ interest and engagement.
- They will consider the specifics of your corporative culture and recommend actions for improvement
Training Examples
- Soft Skills
- Behaviour Training
- Pro-active Sales and Customer Care
- Leadership Academy – How to become an independent, self-confident and assertive leader
- Effective communication
- Teambuilding
- Individual, Small Teams and Organisational Culture
- Intensive fundamental training for Call centres, BPO, Service Delivery, IT Outsourcing
- An overview of ITIL
- Ticketing systems
- Customer service in SD/BPO/ITO
- Foreign language technical training for SD/BPO/ITO
- Specific technical and soft skills training on request
Training Methodology
- We offer a full range of learning and development opportunities in accordance with the time, the dynamics and the specifics of your business and culture.
- Training and recruitment
- Mentoring & Coaching
- Online and Distant learning
- Webinars
- Brainstorming & Strategic planning exercises
- Educational and Staff Engagement Online Platforms
- Others
