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Technical Support Agent

IT

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, that’s why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind it’s back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our client is a digital leader with more than 20 years of success and experience on the global market. The Company is IT service provider located in Germany with a mission to digitalize the core business of their clients.
On behalf on them, we are currently looking for a Technical Support Agent to join one of their projects.

Your responsibilities as a Technical Support Agent:

  • Participate in the planning, design and execution of projects for complex network systems.
  • Receive, analyze and resolve customer requests
  • Communicate with customers via live chat and ticketing
  • Determine the best course of action that will lead to a quick and successful resolution of the customers request
  • Escalate customer conversations to upper support tiers for further analysis
  • Gather all needed information effectively and provide it to the customer in a concise and clear manner
  • Strive to understand our customers needs and being able to explain and communicate the solution in an efficient, personal, and creative manner
  • Solve customer problems in a professional, empathetic, and courteous way

Needed Qualifications:

  • 1-2 year experience in a Customer Service / Support roles
  • Ability to read, write and speak at an excellent, or Mother-tongue, level English
  • Ability to understand complex technical issues from text
  • Ability to make quick and precise decisions based on a small amount of information
  • Ability to explain complex technical information in layman terms
  • Ability to follow work protocols and procedures
  • Excellent human relations and understanding of customer-vendor relationship
  • Methodical, organized, and able to multi-task under pressure
  • Experience with WordPress – an advantage
  • Experience with Elementor – a big advantage

The company offers:

  • Great work environment within a diverse team made of talented individuals;
  • Competitive salary;
  • 25 days paid leave;
  • Food Vouchers;
  • Extra health insurance;
  • Public transport travel card;
  • Multisport card;